Peer Support

Peer support is a behavioral health service available to AHCCCS members. Peer support services are for members who may need more personalized support than natural supports or community based recovery groups (such as 12 Step groups) can provide.

Peer Support

Practitioners of Peer Support Services are called Peer and Recovery Support Specialists (PRSS). PRSS have their own story of behavioral health recovery and utilize their lived experience to help the people they serve and promote recovery-oriented environments. A PRSS works with individuals during their recovery journey, sharing skills, coaching, and providing support.

Peer support is many things, and often dependent upon the needs of the individual being served. Peer support services include, but are not limited to assistance with:

  • Identifying needs and recovery goals,
  • Lessening feelings of isolation,
  • Increasing practical knowledge to access supports and resources in the community,
  • Exploring continued education and/or employment opportunities,
  • Partnering with other healthcare practitioners,
  • Overcoming service barriers, and
  • Understanding and positively adapting to behavioral health challenges using:
    • Support groups,
    • Coaching,
    • Role modeling, and
    • Mentoring.

To connect with peer support services, AHCCCS members can contact their AHCCCS health plan or Office of Individual and Family Affairs (OIFA). OIFA partners with members and their supporters to ensure that they are connected to provider supportive services.

Peer support services can only be delivered by a Peer and Recovery Support Specialist (PRSS). A PRSS is someone with lived experience of behavioral health and/or substance use recovery who has received specialized training on how to use their experience to help others.

To be employed as a PRSS in Arizona, individuals must complete an AHCCCS-recognized training program and pass a competency exam. There are many training programs across the state, and while all trainings cover behavioral health and substance abuse, some trainings also focus on criminal justice involvement or other specialized topics such as Opioid Use Disorder. Agencies with AHCCCS-recognized training programs are listed below. Visit their websites or contact them for training availability and enrollment requirements. AHCCCS members may contact their provider’s employment specialist or AHCCCS Health Plan for assistance.

AHCCCS-recognized Peer Support Employment Training Programs

Program Name Phone Number Website
Apache Behavioral Health 928-338-4811 wmabhs.org
Arizona Complete Health 480-689-1995 azcompletehealth.com
Arizona Women's Recovery Center 602-264-6214 azwomensrecoverycenter.org
Ascend Healthcare, Inc. 325-733-0770 ascendtelehealth.com
Bold North Recovery & Consulting 763-200-1180 boldnorthrecoveryandconsulting.com
CHR 602-246-7607 azchr.org/
CODAC 520-327-4505 codac.org
Community Bridges, Inc 877-931-9142 communitybridgesaz.org
Connections Health Solutions Phoenix
602-476-7600
Tucson
520-301-2400
connectionshs.com
COPA Health 480-969-3800 copahealth.org
Coyote Task Force 520-884-5553 ctftucscon.org
Crossroads 602-263-5242 thecrossroadsinc.org
Encompass (uses TGC) 480-567-0350 encompasshealth.com
Four Directions LLC 480-699-2344 4directionsllc.com
Gellert Health 480-695-9307 gellerthealth.com
Granite Mountain Behavioral Healthcare 877-338-6287 granitemountainbhc.com
Hope Lives/Vive La Esperanza Phoenix
855-747-6522
Flagstaff
928-440-5002
hopelivesaz.org
HOPE, Inc. 520-770-1197 hopearizona.org
Just 1 Life 480-477-9199 just1.us
La Frontera Center 520-884-9920 lafronteraaz.org
Lifewell 602-808-2822 lifewell.us
MIKID 602-253-1240 mikid.org
NAMI Southern Arizona 520-622-5582 namisa.org
NAZCARE 928-442-9205
ext. 0
nazcare.org
New Freedom 602-622-1178 https://newfreedomaz.com
notMYkid 602-652-0163 notmykid.org
Prosper Integrated Health Care 623-440-1633 prosperaz.org
Recovery Empowerment Network 602-248-0368 renaz.org
Resilient Health 877-779-2470 resilienthealthaz.org
RI International 866-481-5361 riinternational.com
River People Health Center - Journey To Recovery Peer Support Training Academy 480-362-3506 rphc.org
Scottsdale Recovery Center 480-699-9044 scottsdalerecovery.com
Southwest Behavioral & Health Services 602-265-8338 sbhservices.org
STAR 602-685-1296 thestarcenters.org
Terros Health 602-685-6000 terroshealth.org
The Guidance Center 928-527-1899 tgcaz.org
The Haven 520-623-4590 thehaventucson.org
Transitional Living Center Recovery (TLCR) Casa Grande
520-423-9941
Yuma
928-261-8668
tlcrecoveryaz.com
University of Arizona 520-621-1642 arizona.edu
United Healthcare Community Plan - Office of Individual
and Family Affair
602-255-8605 advocate.oif@uhc.com
unitedhealthcare.com
Valle Del Sol Peer Support Certification 602-258-6797 ext. 1443 valledelsol.com/

Providers seeking review and recognition shall submit a completed application to OIFAAlliance@azahcccs.gov with “Attn: PSETP Application'' in the subject line. Upon receipt of the application, the OIFA Alliance will jointly determine a Lead Contractor to perform program reviews and approvals on behalf of all the Contractors. Once the application review has been completed, the applicant will be notified within 30 days by the Lead Contractor.

The OIFA Alliance seeks to preserve the essence of, and uphold the integrity of, peer support as established in national recognized guidelines. To ensure this objective, Peer Support Employment Training Programs (PSETPs) must:

  • Be an AHCCCS registered provider delivering services for at least one year,
  • Intend to develop or adopt an AHCCCS recognized PSETP training of the core elements in AMPM Policy 963,
  • Utilize trainers who hold a Peer Recovery Support Specialist (PRSS) credential from an AHCCCS recognized PSETP or reciprocal program
  • Only train individuals who meet the qualifications in AHCCCS AMPM Policy 963 and have experience of sustained recovery,
  • Be knowledgeable of competencies and required qualifications in Nationally Recognized Practice Guidelines, and
  • Complete and submit an application to OIFAAlliance@azahcccs.gov.

If you have any questions, please contact OIFAAlliance@azahcccs.gov.

Who to contact

AHCCCS members can contact their AHCCCS health plan or Office of Individual and Family Affairs (OIFA). OIFA partners with members and their supporters to ensure that they are connected to provider supportive services.

AHCCCS Health Plan Contacts

AHCCCS Complete Care Health Plans
Arizona Complete Health - Complete Care Plan
Customer Service
1-888-788-4408
www.azcompletehealth.com/completecare
Mercy Care
Customer Service
1-800-624-3879
www.mercycareaz.org
Care 1st Health Plan
Customer Service
1-866-560-4042
www.care1staz.com
Molina Healthcare
Customer Service
1-800-424-5891
www.mccofaz.com
Banner – University Family Care
Customer Service
1-800-582-8686
www.bannerufc.com/acc
United Healthcare Community Plan
Customer Service
1-800-348-4058
www.uhccommunityplan.com
Health Choice Arizona
Customer Service
1-800-322-8670
www.healthchoiceaz.com
Mercy Care Department of Child Safety Comprehensive Health Plan
Customer Service
1-833-711-0776
mercycareaz.org
Arizona Long Term Care System (ALTCS) Health Plans
Banner – University Family Care LTC
Customer Service
1-833-318-4146
www.bannerufc.com
Mercy Care LTC
Customer Service
1-800-624-3879
www.mercycareaz.org
United Healthcare LTC
Customer Service
1-800-293-3740
www.uhccommunityplan.com
Department of Economic Security/ Division of Developmental Disabilities (DES/DDD)
Customer Service
1-844-770-9500
www.azdes.gov/ddd/
AHCCCS Complete Care Regional Behavioral Health Agreements
Arizona Complete Health - ACC-RBHA
Customer Service
1-888-788-4408
www.azcompletehealth.com/completecare
Mercy Care ACC-RBHA
Customer Service
1-800-564-5465
www.mercycareaz.org
Care1st ACC-RBHA
Customer Service
1-866-560-4042
www.care1staz.com
  • Coconino
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Gila County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Graham County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
  • Greenlee County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
  • Maricopa County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Mohave County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Navajo County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Pima County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988
    • United Health Care 602.255.8605
  • Pinal County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Health Choice Arizona 928.214.2168
    • Mercy Care Plan 602.621.0110
    • Banner University Family Plan 480.827.598
    • DES/DDD 602.542.2822
    • Molina 480.263.1001
    • United Health Care 602.255.8605
  • Santa Cruz County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.598
  • Yavapai County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Care 1st Health Plan 480.205.2305
    • Health Choice Arizona 928.214.2168
  • Santa Cruz County Resources
    • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
    • Arizona Complete Health 520.809.6526
    • Banner University Family Plan 480.827.5988