OIFA Empowerment Tools
The OIFA Empowerment Tools are easy to use fliers focused on important ideas and covered services.
You can view these empowerment tools directly from this web page, download, print and share with others to help navigate behavioral health care needs and advocate for you and your family.
Do you have an idea for a OIFA one-pager? Please email us at OIFA@azahcccs.gov if you have an idea for a one-pager.
AHCCCS Eligibility, ASL video
What do you need help with? Choose a topic below to learn more.
Behavioral Health
System Information
Navigating the Behavioral
Health System
Services Available
to Members
Resources for
Foster/Kinship/
Adoptive Families
Have Your
Voice Heard
Behavioral Health System Information
You have a voice and a choice in your health care decisions. Learn how to be your own advocate.
- AHCCCS Eligibility - English / Spanish
- AHCCCS Funding - English / Spanish
- AHCCCS Oversight - English / Spanish
- Become a Peer Recovery Support Specialist - English / Spanish
- Becoming a Credentialed Parent Peer/Family Support Partner - English / Spanish
- Dual Eligibles - English / Spanish
- Heat Related Resource Guide
- The Importance of Olmstead - English / Spanish
- No Wait Lists - English / Spanish
- Non-Title XIX SMI - English / Spanish
- OIFA at AHCCCS - English / Spanish
- SMI Benefits - English / Spanish
- Standards Appointment Availability - English / Spanish
- Substance Use Treatment Options - English / Spanish
- What is Special Assistance - English / Spanish
- What is the Health Information Exchange (HIE) - English / Spanish
- You Have a Voice and Choice in Your Health Care Decisions - English / Spanish
Navigating the Behavioral Health System
Use these tools to help you navigate the system.
- 9 Guiding Principles in the Adult System of Care - English / Spanish
- 12 Guiding Principles in the Children's System of Care - English / Spanish
- Child and Family Team (CFT) - English / Spanish
- Choosing a Health Plan - English / Spanish
- Choosing a Health Plan - AI/AN Members - English / Spanish
- Court Ordered Evaluation (COE) - English / Spanish
- Credentialed Family Support Partners - English / Spanish
- How to Access Behavioral Health Services - English / Spanish
- How to Find a Provider - English / Spanish
- How to Keep Yourself and Others Safe When Calling 9-1-1 - English / Spanish
- How to Update Your Mailing Address - English / Spanish
- Hospital Discharge Plan - English / Spanish
- Justice System Reach-In - English / Spanish
- Mental Health Treatment Options for the Uninsured or Underinsured - English / Spanish
- No Medication Copays for Members With A SMI - English / Spanish
- Serious Mental Illness (SMI) Decertification - English / Spanish
- Serious Mental Illness (SMI) Determination Process - English / Spanish
- Sharing Health Information With Family and Friends Of Adult Members - English / Spanish
- Your Rights as an Individual with an SMI Designation - English / Spanish
- Youth with I/DD Transitioning to Adulthood - English / Spanish
Services Available to Members
Learn more about different services available to members.
- ALTCS Benefits and Services - English / Spanish
- Adult Family Support - English / Spanish
- Behavioral Health Respite in the Children’s System - English / Spanish
- Behavioral Support Services - English / Spanish
- Dental Coverage - English / Spanish
- Case Management Services for ACC and RBHA Members - English / Spanish
- Community Health Worker - English / Spanish
- Crisis Services In Arizona - English / Spanish
- Employment Services - English / Spanish
- Eyeglass Coverage - English / Spanish
- Family Run Organizations - English / Spanish
- Housing Supports - English / Spanish
- Interpretation and Translation Services - English / Spanish
- Kidscare - English / Spanish
- Non Emergency Medical Transportation (NEMT) - English / Spanish
- Peer-Run Organizations - English / Spanish
- Peer Support Services - English / Spanish
- Public Transportation - English / Spanish
- Serious Emotional Disturbance Determination - English / Spanish
- Services for AHCCCS Members Without a Serious Mental Illness - English / Spanish
- Telehealth Services - English / Spanish
- Therapeutic Foster Care (TFC) For Children - English / Spanish
Foster Care, Kinship and Adoptive Families
If you are a foster parent or kinship/adoptive caregiver, learn more about your health care choices.
- Behavioral Health Services for Children in Foster Care - English / Spanish
- Coverage for Children Leaving Foster Care - English / Spanish
- Coverage for Youth Transitioning out of Foster Care - English / Spanish
- Crisis Services for Children in Foster Care - English / Spanish
- Foster Care Resource Packet - English
- Jacob's Law Training Information - English / Spanish
- WIC Benefits for Foster & Adopted Children - English / Spanish
Have Your Voice Heard
If you have a complaint or concern with a provider about the quality of care or services, you may file a formal complaint (also known as a member grievance). Here's how to do that, and the process you can expect AHCCCS to follow:
- Filing a Complaint Regarding Services for Adults with a Serious Mental Illness (SMI) - English / Spanish
- Grievances for Adults on ALTCS with a Serious Mental Illness - English / Spanish
- How to File an Appeal of a Health Care Coverage Decision - English / Spanish
- Making a Complaint for all AHCCCS Members - English / Spanish
- SMI Grievance Process - English / Spanish
- Quality of Care - English
- Understanding Public Comment - English / Spanish
