Available Health Plans

If you are waiting for your application to be processed or you are not eligible for AHCCCS medical assistance, you may qualify to receive drug and alcohol and mental health treatment services through other funding sources administered by the Regional Behavioral Health Authority (RBHA). For more information, contact the RBHA in your area: Central Arizona at 800-564-5465; Northern Arizona at 800-322-8670; Southern Arizona at 866-495-6738.

AHCCCS members may enroll in any health plan that serves their county.

  • All AHCCCS health plans provide the same covered medical services.
  • Before choosing a health plan, check with your doctor, pharmacy, or hospital to see if they are contracted with the health plan of your choice. You can also check by calling the health plan’s Member Services number below, or visiting the health plan’s website.
  • American Indian members may choose to use the American Indian Health Program or may enroll in an AHCCCS Complete Care health plan.
  • If you do not choose a health plan, one will be assigned to you automatically.
  • If you had been enrolled in an AHCCCS Complete Care health plan within the past 90 days, but were discontinued from AHCCCS coverage, you may be re-enroll with your previous health plan.
  • If you need help selecting a health plan, call a Beneficiary Support Specialist at (602) 417-7100 or 1-(800)-334-5283.

AHCCCS Health Plan Contacts

Need to print the contact information listed below? Download a PDF of a list of AHCCCS health plans. English/Spanish

AHCCCS COMPLETE CARE (ACC) HEALTH PLANS
AHCCCS Complete Care Health Plan Member Services Phone Number Member Resources Counties Served
Arizona Complete Health - Complete Care Plan 1-888-788-4408 Website
Member Handbook
Formulary
Provider Look-up
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
  • Cochise
  • Graham
  • Greenlee
  • La Paz
  • Pima
  • Santa Cruz
  • Yuma
  • Apache
  • Coconino
  • Mohave
  • Navajo
  • Yavapai
  • ZIP codes 85542, 85192, and 85550
Banner-University Family Care 1-800-582-8686 Website
Member Handbook
Formulary
Provider Look-up
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
  • Cochise
  • Graham
  • Greenlee
  • La Paz
  • Pima
  • Santa Cruz
  • Yuma
  • ZIP codes 85542, 85192, and 85550
Molina Healthcare 1-800-424-5891 Website
Member Handbook
Formulary
Provider Look-up
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
Mercy Care 1-800-624-3879 Website
Member Handbook
Formulary
Provider Look-up
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
Health Choice Arizona 1-800-322-8670 Website
Member Handbook
Formulary
Provider Look-up
  • Apache
  • Coconino
  • Mohave
  • Navajo
  • Yavapai
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
UnitedHealthcare Community Plan 1-800-348-4058 Website
Member Handbook
Formulary
Provider Look-up
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
  • Cochise
  • Graham
  • Greenlee
  • La Paz
  • Pima
  • Santa Cruz
  • Yuma
  • ZIP codes 85542, 85192, and 85550
ARIZONA LONG TERM CARE SYSTEM (ALTCS) HEALTH PLANS
AHCCCS Complete Care Health Plan Member Services Phone Number Member Resources Counties Served
United Healthcare 1-800-293-3740 Website
Member Handbook
Formulary
Provider Look-up
  • Apache
  • Coconino
  • Gila
  • Maricopa
  • Mohave
  • Navajo
  • Pinal
  • Yavapai
Banner-University Family Care 1-833-318-4146 Website
Member Handbook
Formulary
Provider Look-up
  • Cochise
  • Gila
  • Graham
  • Greenlee
  • La Paz
  • Maricopa
  • Pima
  • Pinal
  • Santa Cruz
  • Yuma
Mercy Care Plan 1-800-624-3879 or 602-263-3000 Website
Member Handbook
Formulary
Provider Look-up
  • Maricopa
  • Gila
  • Pima
  • Pinal
Department of Economic Security
Division of Developmental Disabilities (DES/DDD)
1-844-770-9500 Website
Member Handbook
Formulary
Provider Look-up
  • All Arizona Counties
AMERICAN INDIAN TRIBAL CONTRACTORS (TRIBAL ALTCS)
Tribal Contractor Member Services Phone Number Member Resources
Gila River Indian Community 602-528-1200 Website
Hopi Tribe 928-734-3552 Website
Navajo Nation Chinle 928-674-2236
Fort Defiance 928-729-4084
Tuba City 928-283-3250
Leupp 928-686-3200
Dilkon 928-657-8030
Website
Pascua Yaqui Tribe 520-883-5020 Ext 6000 Website
San Carlos Apache Tribe 928-475-2138 Website
Tohono O’Odham Nation 520-383-6075 Website
White Mountain Apache Tribe 928-338-1808 Website
Native American Community Health (NACH) 602-279-5262 Website
(For American Indians living on-reservation not specified above)
TRIBAL REGIONAL BEHAVIORIAL HEALTH AUTHORITIES (TRBHAs)
Tribal Contractor Member Services Phone Number Member Resources
Gila River Indian Community 1-888-484-8525, ext. 7100 Website
Navajo Nation 1-866-841-0277 Website
Pascua Yaqui Tribe 520-879-6060 Website
White Mountain Apache Tribe 928-338-4811 Website
AHCCCS COMPLETE CARE - REGIONAL BEHAVIORAL HEALTH AGREEMENTS (ACC-RBHA) HEALTH PLANS
AHCCCS Complete Care Health Plan Member Services Phone Number Member Resources Counties Served
Arizona Complete Health - Complete Care Plan 1-888-788-4408 Website
  • Cochise
  • Graham
  • Greenlee
  • La Paz
  • Pima
  • Santa Cruz
  • Yuma
  • Apache
  • Coconino
  • Mohave
  • Navajo
  • Yavapai
  • ZIP codes 85542, 85192, and 85550
Mercy Care 1-800-564-5465 Website
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
GSA Map
AMERICAN INDIAN HEALTH PROGRAM (AIHP)
If you are American Indian, you can enroll in an AHCCCS Health Plan or the American Indian Health Program (AIHP). The American Indian Health Program is available in Arizona counties.

You can also get medical services through any of the following facilities:
  • Indian Health Service Facilities
  • Tribally Operated Facilities
  • Urban Clinics (ITUs)
AIHP Member Service Phone Number AIHP Member Resources
Maricopa County: 602-417-7100
All other counties: 1-800-334-5283
Website
Member Handbook
Formulary
MERCY CARE DEPARTMENT OF CHILD SAFETY (DCS) - COMPREHENSIVE HEALTH PLAN (CHP)
Member Services Phone Number Member Services Email Address Member Resources
602-212-4983 or 1-833-711-0776 (TTY 711) ParkerC10@MercyCareAZ.org Website

Note: If you are waiting for your application to be processed or you are not eligible for AHCCCS medical assistance, you may qualify to receive drug and alcohol and mental health treatment services through other funding sources administered by the AHCCCS Complete Care-Regional Behavioral Health Agreements (ACC-RBHA). For more information, contact the ACC-RBHA in your geographical area:

Applicants may choose a health plan that serves the area where they live.

There are two types of health plan change requests.

  1. Members can request for a Health Plan change through the HEAplus system or by contacting AHCCCS at (602) 417-7100 or 1-(800)-334-5283 for the following reasons:

    • During annual enrollment period,
    • When auto-assigned and within the first 90 days of enrollment,
    • Family members are in different health plans and wish to all be in the same plan, and
    • Member moves to a county where their current plan is not available.

    If you need help choosing a health plan or want to know if a doctor accepts your current health plan, you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 or 1-(800)-334-5283.

  2. A member can request a health plan change outside of the reasons above, but the request must be reviewed by the member’s current Health Plan.

    Members should contact their health plan for resolution to any of the concerns listed below, but is not all-inclusive.

    • Quality of care issues
    • Case management responsiveness
    • Transportation issues
    • Physician or provider preference
    • Physician or provider recommendations
    • Timing of appointments or services
    • Medical continuity of care

    If the member’s issue cannot be resolved by their health plan, the member will receive a response informing them their issue cannot be resolved. If the member’s concern can be handled by another health plan, the member will receive a response informing them of their ap aproval to change health plans.

    Requests should be directed to the health plan or a member can provide written request can be submitted and it will be forwarded to the member’s current health plan.

    The written request to change health plans must include the following information:

    • The current health plan the customer is enrolled in,
    • The name of the plan that the customer would like to be enrolled in instead, and
    • A detailed statement about the reason that the customer wants to change health plan.

    You may send your written request to the address below:

    AHCCCS
    PO Box 25520
    Phoenix, AZ 85002