Available Health Plans
If you are waiting for your application to be processed or you are not eligible for AHCCCS medical assistance, you may qualify to receive drug and alcohol and mental health treatment services through other funding sources administered by the Regional Behavioral Health Authority (RBHA). For more information, contact the RBHA in your area: Central Arizona at 800-564-5465; Northern Arizona at 800-322-8670; Southern Arizona at 866-495-6738.
AHCCCS members may enroll in any health plan that serves their county.
- All AHCCCS health plans provide the same covered medical services.
- Before choosing a health plan, check with your doctor, pharmacy, or hospital to see if they are contracted with the health plan of your choice. You can also check by calling the health plan’s Member Services number below, or visiting the health plan’s website.
- American Indian members may choose to use the American Indian Health Program or may enroll in an AHCCCS Complete Care health plan.
- If you do not choose a health plan, one will be assigned to you automatically.
- If you had been enrolled in an AHCCCS Complete Care health plan within the past 90 days, but were discontinued from AHCCCS coverage, you may be re-enroll with your previous health plan.
- If you need help selecting a health plan, call a Beneficiary Support Specialist at (602) 417-7100 or 1-(800)-334-5283.
AHCCCS Health Plan Contacts
Need to print the contact information listed below? Download a PDF of a list of AHCCCS health plans. English/Spanish
AHCCCS COMPLETE CARE (ACC) HEALTH PLANS | |||
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AHCCCS Complete Care Health Plan | Member Services Phone Number | Member Resources | Counties Served |
Arizona Complete Health - Complete Care Plan | 1-888-788-4408 | Website Member Handbook Formulary Provider Look-up |
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Banner-University Family Care | 1-800-582-8686 | Website Member Handbook Formulary Provider Look-up |
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Molina Healthcare | 1-800-424-5891 | Website Member Handbook Formulary Provider Look-up |
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Mercy Care | 1-800-624-3879 | Website Member Handbook Formulary Provider Look-up |
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Health Choice Arizona | 1-800-322-8670 | Website Member Handbook Formulary Provider Look-up |
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UnitedHealthcare Community Plan | 1-800-348-4058 | Website Member Handbook Formulary Provider Look-up |
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ARIZONA LONG TERM CARE SYSTEM (ALTCS) HEALTH PLANS | |||
---|---|---|---|
AHCCCS Complete Care Health Plan | Member Services Phone Number | Member Resources | Counties Served |
United Healthcare | 1-800-293-3740 | Website Member Handbook Formulary Provider Look-up |
|
Banner-University Family Care | 1-833-318-4146 | Website Member Handbook Formulary Provider Look-up |
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Mercy Care Plan | 1-800-624-3879 or 602-263-3000 | Website Member Handbook Formulary Provider Look-up |
|
Department of Economic Security Division of Developmental Disabilities (DES/DDD) |
1-844-770-9500 | Website Member Handbook Formulary Provider Look-up |
|
AMERICAN INDIAN TRIBAL CONTRACTORS (TRIBAL ALTCS) | ||
---|---|---|
Tribal Contractor | Member Services Phone Number | Member Resources |
Gila River Indian Community | 602-528-1200 | Website |
Hopi Tribe | 928-734-3552 | Website |
Navajo Nation | Chinle 928-674-2236 Fort Defiance 928-729-4084 Tuba City 928-283-3250 Leupp 928-686-3200 Dilkon 928-657-8030 |
Website |
Pascua Yaqui Tribe | 520-883-5020 Ext 6000 | Website |
San Carlos Apache Tribe | 928-475-2138 | Website |
Tohono O’Odham Nation | 520-383-6075 | Website |
White Mountain Apache Tribe | 928-338-1808 | Website |
Native American Community Health (NACH) | 602-279-5262 | Website |
(For American Indians living on-reservation not specified above) |
TRIBAL REGIONAL BEHAVIORIAL HEALTH AUTHORITIES (TRBHAs) | |||
---|---|---|---|
Tribal Contractor | Member Services Phone Number | Member Resources | |
Gila River Indian Community | 1-888-484-8525, ext. 7100 | Website | |
Navajo Nation | 1-866-841-0277 | Website | |
Pascua Yaqui Tribe | 520-879-6060 | Website | |
White Mountain Apache Tribe | 928-338-4811 | Website |
AHCCCS COMPLETE CARE - REGIONAL BEHAVIORAL HEALTH AGREEMENTS (ACC-RBHA) HEALTH PLANS | |||
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AHCCCS Complete Care Health Plan | Member Services Phone Number | Member Resources | Counties Served |
Arizona Complete Health - Complete Care Plan | 1-888-788-4408 | Website |
|
Mercy Care | 1-800-564-5465 | Website |
|
AMERICAN INDIAN HEALTH PROGRAM (AIHP) | |
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If you are American Indian, you can enroll in an AHCCCS Health Plan or the American Indian Health Program (AIHP). The American Indian Health Program is available in Arizona counties. You can also get medical services through any of the following facilities:
|
|
AIHP Member Service Phone Number | AIHP Member Resources |
Maricopa County: 602-417-7100 All other counties: 1-800-334-5283 |
Website Member Handbook Formulary |
MERCY CARE DEPARTMENT OF CHILD SAFETY (DCS) - COMPREHENSIVE HEALTH PLAN (CHP) | ||
---|---|---|
Member Services Phone Number | Member Services Email Address | Member Resources |
602-212-4983 or 1-833-711-0776 (TTY 711) | ParkerC10@MercyCareAZ.org | Website |
Note: If you are waiting for your application to be processed or you are not eligible for AHCCCS medical assistance, you may qualify to receive drug and alcohol and mental health treatment services through other funding sources administered by the AHCCCS Complete Care-Regional Behavioral Health Agreements (ACC-RBHA). For more information, contact the ACC-RBHA in your geographical area:
Applicants may choose a health plan that serves the area where they live.
There are two types of health plan change requests.
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Members can request for a Health Plan change through the HEAplus system or by contacting AHCCCS at (602) 417-7100 or 1-(800)-334-5283 for the following reasons:
- During annual enrollment period,
- When auto-assigned and within the first 90 days of enrollment,
- Family members are in different health plans and wish to all be in the same plan, and
- Member moves to a county where their current plan is not available.
If you need help choosing a health plan or want to know if a doctor accepts your current health plan, you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 or 1-(800)-334-5283.
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A member can request a health plan change outside of the reasons above, but the request must be reviewed by the member’s current Health Plan.
Members should contact their health plan for resolution to any of the concerns listed below, but is not all-inclusive.
- Quality of care issues
- Case management responsiveness
- Transportation issues
- Physician or provider preference
- Physician or provider recommendations
- Timing of appointments or services
- Medical continuity of care
If the member’s issue cannot be resolved by their health plan, the member will receive a response informing them their issue cannot be resolved. If the member’s concern can be handled by another health plan, the member will receive a response informing them of their ap aproval to change health plans.
Requests should be directed to the health plan or a member can provide written request can be submitted and it will be forwarded to the member’s current health plan.
The written request to change health plans must include the following information:
- The current health plan the customer is enrolled in,
- The name of the plan that the customer would like to be enrolled in instead, and
- A detailed statement about the reason that the customer wants to change health plan.
You may send your written request to the address below:
AHCCCS
PO Box 25520
Phoenix, AZ 85002