Health Plan Report Card
The Health Plan Report Card lets members compare contracted health plans by line of business. This is to let you know, on average:
- The quality of care members enrolled in each health plan receive,
- How satisfied members are with their enrolled health plan, and
- How well the member’s enrolled health plan met their expectations.
AHCCCS Complete Care (ACC)
To view current and previous CAHPS® survey results, please select the associated year from the drop-down menu under the AHCCCS Member Satisfaction Surveys – Consumer Assessment of Healthcare Providers & Systems (CAHPS®) Survey accordion.
AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation
*MCO accreditation requirements may vary by line of business
**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan
CYE 2024*
*No Health Plans were exempted from External Quality Review for CYE 2024
CYE 2023*
*No Health Plans were exempted from External Quality Review for CYE 2023
CYE 2022*
*No Health Plans were exempted from External Quality Review for CYE 2022
CYE 2021
*No Health Plans were exempted from External Quality Review for CYE 2021
CYE 2020
*No Health Plans were exempted from External Quality Review for CYE 2020
CYE 2019
*No Health Plans were exempted from External Quality Review for CYE 2019
Department of Child Safety (DCS) Comprehensive Health Plan (CHP)1
To view current and previous CAHPS® survey results, please select the associated year from the drop-down menu under the AHCCCS Member Satisfaction Surveys – Consumer Assessment of Healthcare Providers & Systems (CAHPS®) Survey accordion
AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation
*MCO accreditation requirements may vary by line of business
**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan
CYE 2024*
*No Health Plans were exempted from External Quality Review for CYE 2024
CYE 2023*
*No Health Plans were exempted from External Quality Review for CYE 2023
CYE 2022*
*No Health Plans were exempted from External Quality Review for CYE 2022
CYE 2021
*No Health Plans were exempted from External Quality Review for CYE 2021
CYE 2020
*No Health Plans were exempted from External Quality Review for CYE 2020
CYE 2019
*No Health Plans were exempted from External Quality Review for CYE 2019
Division of Developmental Disabilities
AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation
*MCO accreditation requirements may vary by line of business
**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan
CYE 2024*
*No Health Plans were exempted from External Quality Review for CYE 2024
CYE 2023*
*No Health Plans were exempted from External Quality Review for CYE 2023
CYE 2022*
*No Health Plans were exempted from External Quality Review for CYE 2022
CYE 2021
*No Health Plans were exempted from External Quality Review for CYE 2021
CYE 2020
*No Health Plans were exempted from External Quality Review for CYE 2020
CYE 2019
*No Health Plans were exempted from External Quality Review for CYE 2019
Arizona Long Term Care System Elderly and Physical Disabilities (ALTCS EPD)
AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation
*MCO accreditation requirements may vary by line of business
**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan
CYE 2024*
*No Health Plans were exempted from External Quality Review for CYE 2024
CYE 2023*
*No Health Plans were exempted from External Quality Review for CYE 2023
CYE 2022*
*No Health Plans were exempted from External Quality Review for CYE 2022
CYE 2021
*No Health Plans were exempted from External Quality Review for CYE 2021
CYE 2020
*No Health Plans were exempted from External Quality Review for CYE 2020
CYE 2019
*No Health Plans were exempted from External Quality Review for CYE 2019
AHCCCS Complete Care-Regional Behavioral Health Agreements (ACC-RBHA)
Effective October 1, 2022, the acronym ‘RBHA’ changed from Regional Behavioral Health Authority to Regional Behavioral Health Agreement. Services are provided by AHCCCS Complete Care Contractors with Regional Behavioral Health Agreements (ACC-RBHAs)
To view current and previous CAHPS® survey results, please select the associated year from the drop-down menu under the AHCCCS Member Satisfaction Surveys – Consumer Assessment of Healthcare Providers & Systems (CAHPS®) Survey accordion
AHCCCS requires MCOs to achieve Medicaid Health Plan Accreditation from the NCQA. MCOs are also required to obtain NCQA Health Equity Accreditation by October 1, 2025, and may obtain additional NCQA program accreditation, at its own discretion*. MCO accreditation information (including the accreditation status and programs, as applicable) can be accessed through NCQA using the following link: Arizona Medicaid NCQA Health Plan Accreditation
*MCO accreditation requirements may vary by line of business
**Arizona Physicians IPA, Inc. is also known as UnitedHealthcare Community Plan
CYE 2024*
*No Health Plans were exempted from External Quality Review for CYE 2024
CYE 2023*
*No Health Plans were exempted from External Quality Review for CYE 2023
CYE 2022*
*No Health Plans were exempted from External Quality Review for CYE 2022
CYE 2021
*No Health Plans were exempted from External Quality Review for CYE 2021
CYE 2020
*No Health Plans were exempted from External Quality Review for CYE 2020
CYE 2019
*No Health Plans were exempted from External Quality Review for CYE 2019