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Electronic Visit Verification (EVV) Website

Pursuant to Section 1903 of the Social Security Act (42 U.S.C. 1396b), also known as the 21st Century Cures Act, in order to prevent a reduction in the Federal Medical Assistance Percentage (FMAP), AHCCCS is mandated to implement Electronic Visit Verification (EVV) for non-skilled in-home services (attendant care, personal care, homemaker, habilitation, respite) and for in-home skilled nursing services (home health.) AHCCCS has mandated EVV for personal care and home health services beginning January 1, 2021.

The EVV system, must at a minimum, electronically verify the:

  • Type of service performed
  • Individual receiving the service
  • Date of the service
  • Location of service delivery
  • Individual providing the service
  • Time the service begins and ends

AHCCCS will be providing a series of FAQs to help provide information on EVV including new information or updates on the timeline, outreach, training and basics on how the system will function. AHCCCS will be monitoring questions to the EVV Service Now Help Desk to inform updates to FAQs. Please refer to the Help Desk User Manual for instructions on how to access, submit and monitor support tickets.

As of January 1, 2021 and in response to a federal mandate known as the 21st Century Cures Act, the AHCCCS program began using an Electronic Visit Verification (EVV) system for selected home and community-based services. The legislation outlines key data points that must be collected and electronically verified, but states create their own EVV program and decide how to gather and report data, as well as whether to include additional compliance rules.

AHCCCS is using EVV to help ensure, track and monitor timely service delivery and access to care for members. This means AHCCCS wants to use EVV to make sure members get the service that they need when they need them.

Agency providers are required to use an EVV system and share visit data with the AHCCCS aggregator.

Instructions and Technical Specifications for EVV Vendors

Instructions for Providers to gain access to the AHCCCS Aggregator

AHCCCS has established the EVV Alternate Vendor review tool to help providers assess their chosen or prospective alternate vendor’s compliance with AHCCCS policy. Currently, the AHCCCS Aggregator only validates technical compliance by testing to make sure alternate vendors can successfully send data in the correct format to the aggregator. The provider agency is directly responsible for ensuring their chosen or prospective EVV vendor is compliant with AHCCCS policy as that agency has (or will have) a direct contract with the vendor. Health plans have begun auditing for provider EVV compliance which focuses on how the provider’s compliance with AHCCCS policy.

The EVV Alternate Vendor Review tool is not required and does not need to be submitted to AHCCCS.

List of Alternate EVV Vendors Actively Sending Data to the AHCCCS Aggregator


This information does not serve as an endorsement of any vendor. AHCCCS will not promote any alternate vendor and assumes no liability for any alternate vendor actions. It is incumbent upon providers to exercise their own due diligence when making business decisions regarding a vendor choice for EVV.

Abrio
Aidaly Corporation
AlayaCare
Alora
Aquila Software
Arizona Cares
Axiom
AxisCare
Axxess
AZWeb Tek Inc
Bayada
Billiyo
Brightstar Care
Carecenta
Caresmartz360
CareTime
Carevoyant
Cell Trak
CentralReach
CompliaHealth
Continulink
Credible
Datasoft Logic
DCI
DD Reports
Desert Labs Studio
Direct Care Innovations
eRSP
Falkondata
Finale Health
Generations
Good Neighbor
Health Information Management Systems
HHAexchange
Home Care Business Services
Home Health MD
Intellisight Technology Inc
iTherapy
Kantime
Legend Care
Matrixcare
Matrixcare Home and Hospice
Maxim
Medflyt
MITC
MyEZcare
NetSmart
PANDA
PotterNex
PSNET
Public Partnerships
Rethink Behavioral Health
Rosemark
Sandata Agency Management (SAM)
Scottsdale Healthcare Home Health EPIC
Sevita Health The Mentor Network
SmartCare Software
Solana
Spokechoice
Swyft ops
Therap
Therapy Corner
Vichra/vtrack
VSS Technologies
Wellsky
Winsolutions/DD Reports/Autovisit/SpokeChoice

If you are in the process of becoming a new provider or you are an existing provider that that is going to provide EVV services, the information in the documents below will help you in preparing to comply with the EVV mandate:

AHCCCS is using EVV to help ensure, track and monitor timely service delivery and access to care for members. We are also using EVV to help reduce provider administrative burden associated with scheduling and hard copy timesheet processing. Below are the provider types, services and places of services subject to EVV. Please note, you must meet all three criteria (provider type, service code, and place of service) in order to meet the requirement to comply with EVV.

EVV Timeline

AHCCCS has created an email notification list to communicate updates on EVV. AHCCCS encourages anyone (members, families, advocates, service providers, etc.) interested in the EVV initiative, such as outreach and training information, to sign up to receive communication directly from AHCCCS. To subscribe, click on the sign up button below:



Providers are encouraged to evaluate all relevant information, including the formal guidance, before making business decisions regarding the EVV initiative.

Persons with a disability may request a reasonable accommodation, such as materials in large print or other alternate formats, by contacting evv@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation.