AHCCCS Contractor Operations Manual (ACOM)

Information Regarding COVID-19

In response to Medicaid-related questions from providers and contractors arising from the COVID-19 pandemic, AHCCCS has developed a list of Frequently Asked Questions (FAQs) Regarding Coronavirus Disease 2019 (COVID-19) which is updated regularly. It is important to note that there are instances where the information presented in the CMS-approved flexibilities and COVID-19 FAQs does not align with provisions set forth by the AHCCCS Contractor Operations Manual (ACOM). In these instances the CMS-approved flexibilities and FAQs take precedence and are controlling.

COVID-19 FAQs

 Name Change


Effective April 1, 2021 Comprehensive Medical and Dental Program (CMDP) will be changing to Comprehensive Health Plan (CHP). AHCCCS is in the process of revising all pertinent documents to reflect the new name.

The AHCCCS Contractor Operations Manual (ACOM) provides information applicable to the Managed Care Organization (MCO) Contractors. It consolidates and provides ease of access to the Administrative, Claims, Financial, and Operational policies of the AHCCCS Administration. The ACOM provides information to both the MCO Contractors and their subcontractors who have delegated responsibilities under a contract. The ACOM has authority in conjunction with Federal and State regulations, other Agency Guides and Manuals, and applicable contracts.


 How to Submit Public Comments


AHCCCS provides up to a 45-day public comment period prior to publishing AHCCCS Contractor Operations Manual (ACOM) and AHCCCS Medical Policy Manual (AMPM) policies that have a substantial change. Should an expedited time period be required, the expedited time period will not be less than two weeks. Tribal members, stakeholders, and the general public are able to review and submit comments regarding changes being presented.


Click the link below to review policies currently posted for public comment.


Public Comment
Instructions to Submit Public Comment

The AHCCCS Contract and Policy Dictionary provides a centralized location for definitions that are found in the various ACOM and AMPM Policies. You may view the AHCCCS Contract and Policy Dictionary from our Guides and Manuals page at the following link: AHCCCS CONTRACT AND POLICY DICTIONARY.


To view ACOM Policies, select Policy from the ACOM Table of Contents below.