AHCCCS Contractor Operations Manual (ACOM)

The ACOM contains all policies and exhibits applicable to awarded Managed Care Organization (MCO) contractors and their delegated subcontractors providing services to AHCCCS members. Its purpose is to consolidate and simplify access to administrative, claims, financial, and operational policies.

The ACOM operates with authority in conjunction with federal and state regulations, other agency guides and manuals, and applicable contracts.

AHCCCS Contract and Policy Dictionary

The AHCCCS Contract and Policy Dictionary offers a centralized location for definitions found within the various AHCCCS Contractor Operations Manual (ACOM) and AHCCCS Medical Policy Manual (AMPM) policies.

 Feedback on Policies Currently Under Review at AHCCCS


Stakeholders are able to view all policies that are currently under review for potential updates or changes by AHCCCS staff and provide feedback. AHCCCS also invites the public the opportunity to provide general comments to all policies found in the AHCCCS Contractor Operations Manual (ACOM) and AHCCCS Medical Policy Manual (AMPM). The general public, stakeholders, and tribal members are encouraged to submit comments on any policies found within the ACOM and AMPM at any time.

Your input is valued and appreciated.

 Submitting Public Comment on Policy Changes


AHCCCS provides up to a 45-day public comment period prior to publishing AHCCCS Contractor Operations Manual (ACOM) and AHCCCS Medical Policy Manual (AMPM) policies that have a substantial change. Should an expedited time period be required, the expedited time period will not be less than two weeks. Tribal members, stakeholders, and the general public are able to review and submit comments regarding changes being presented.

To review policies currently posted for public comment, please visit the Public Comment page

Instructions to Submit Public Comment

To view ACOM Policies, select Policy from the ACOM Table of Contents below.