AHCCCS Contractor Operations Manual (ACOM)

The ACOM contains all policies and exhibits applicable to awarded Managed Care Organization (MCO) contractors and their delegated subcontractors providing services to AHCCCS members. Its purpose is to consolidate and simplify access to administrative, claims, financial, and operational policies.

The ACOM operates with authority in conjunction with federal and state regulations, other agency guides and manuals, and applicable contracts.

AHCCCS Contract and Policy Dictionary

The AHCCCS Contract and Policy Dictionary offers a centralized location for definitions found within the various AHCCCS Contractor Operations Manual (ACOM) and AHCCCS Medical Policy Manual (AMPM) policies.

 Public Comment Opportunity


Stakeholders, tribal members, and the general public are invited to provide feedback on policies Currently Open and under review. Additionally, AHCCCS welcomes general comments on all policies with in the AHCCCS Contractor Operations Manual (ACOM) and the AHCCCS Medical Policy Manual (AMPM).

Your input is valued and appreciated, as it helps shape and improve these policies.

 How to Submit Public Comments


AHCCCS provides up to a 45-day public comment period prior to publishing AHCCCS Contractor Operations Manual (ACOM) and AHCCCS Medical Policy Manual (AMPM) policies that have a substantial change. Should an expedited time period be required, the expedited time period will not be less than two weeks. Tribal members, stakeholders, and the general public are able to review and submit comments regarding changes being presented.

To review policies currently posted for public comment, please visit the Public Comment page

Instructions to Submit Public Comment

To view ACOM Policies, select Policy from the ACOM Table of Contents below.